Payments can fail for a variety of reasons. That’s why JuanTax makes 3 charge attempts with your credit card before officially locking your account.
The reasons for a payment failure may be:
Entering the wrong card number and/or other details
The card limit has been reached, etc.
Fraud prevention and/or other security measures implemented by credit card companies to protect the cardholder against card abuse
The first attempt to charge the card for the subscription fee happens every 5th of each month. JuanTax will make another attempt 3 days later. To prevent the second attempt from failing, please make sure your card is active and/or has sufficient balance.
JuanTax will attempt to charge for the last time on the 11th of the same month. If this attempt is still unsuccessful, your JuanTax account will be locked.
You can still log in to your organization, but you will no longer be able to access other pages except for the portal.
To settle your balance, go to the Billing Settings. To go to this page, simply click your account name, then choose Personal Account Settings.
Once the account is locked after the 3rd charge attempt, a Pay Now button will appear under Billing > Subscription. Proceed to pay your balance by clicking this button.