Here are some frequently asked questions and answers Plus Plan users:
Is late filing of forms and amendments covered by unlimited filing?
Yes, any forms generated or amended during your Plus Plan subscription are fully covered by our unlimited filing feature.
What payment methods do you support?
You can easily make payments using major credit cards like Visa, MasterCard, and JCB. Additionally, you can load credits or top up your account via PayMaya for added flexibility.
Do you save my credit card information?
JuanTax does not store your debit or credit card details. They are stored with our secure payment provider.
When will I receive my billing statement?
An electronic copy of the detailed billing statement will be sent to the owner/subscriber's authenticated email address on the 1st of each month following the end of the billing cycle.
When will you charge my credit card?
Your credit card will be charged on the 5th, following the month of the cut-off period.
What happens if my credit card gets declined?
JuanTax will make another attempt to charge your card 3 days later. To prevent the second attempt from failing, please make sure your card is active and/or has enough balance. If the payment fails on the second attempt, you will be restricted from generating any forms in JuanTax until your overdue balance has been settled.
How will I know if my payment was successful if I don't get any confirmation that my card has been charged?
On the 5th of each month, you can revisit the billing statement from JuanTax. At this point, the invoice should display "PAID," confirming the successful processing of your credit card payment.
Do you provide official receipts?
Yes. If the card payment is successful when charged on the 5th of the month, ORs will be automatically attached to the same billing statement you received at the beginning of the month.
Disclaimer: All tax payments made through the JuanTax platform will be processed by BIR-accredited e-payment providers such as UnionBank, GCash, PayMaya, and others.
JuanTax has partnered with payment services that have been BIR-accredited for e-payment, allowing us to facilitate such payments.